Head of Operations


Competitive plus car / car allowance

Closes 07/06/2024

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Due to the continuing expansion of our Rail Division, Story Contracting have a brand new vacancy for a Head of Operations based in our North West Region.


As part of the senior management team supporting the Regional Director in leading project portfolios to deliver operational and commercial success by driving continuous improvement and development. Creating a team and culture fit for our future vision.


Key responsibilities:

Contribute to the creation and implementation of the Divisional Business Strategy 

  • Identify and develop project opportunities in line with the Strategic Plan.
  • Lead senior client relationships to deliver repeat business/growth.
  • Build successful project teams.
  • Influence your team to find and use innovative solutions to gain competitive edge
  • Proactively promote and protect the Story brand


Oversee operational delivery, ensuring that ALL practices and regulatory standards are achieved.

  • Ensure that compliance standards are adhered to throughout construction operations
  • Instil and drive a safety culture, through role model behaviours, ensuring provision of training and setting expectations
  • Keep abreast of and ensure implementation of up-to-date regulatory and legislative requirements
  • Conduct HSQE inspections, driving change and continuous improvement 
  • Ensure high-level risks are managed and mitigated


Consistently deliver high-quality, profitable projects.

  • Provide resources with the capacity and capability to meet the requirements of sourcing, winning and delivering the future workplans.
  • Consistently deliver on quality, safety, programme, client expectations and other business measures.
  • Deliver a commercial performance in line with the Business Plan 
  • Utilise Construction Programmes to monitor progress and deliver commercial advantage.
  • Drive repeat business through credible and reliable delivery of projects
  • Drive lessons learned activities at every opportunity, ensuring identified continuous improvements are implemented


Build and maintain effective Client and internal stakeholder relationships 

  • Develop, maintain and role model excellent key Client relationships, maximising repeat business opportunities
  • Build a Project Team and resourcing model capability to meet needs of the forward pipeline


Lead and develop the performance of the Operational Teams to meet existing and future needs of the business

  • Coach and mentor individuals to maximise potential of themselves and the team
  • Set robust performance and personal objectives that are aligned to the business plan delivery
  • Identify talent and potential within the team, driving development and capacity 
  • Identify poor performance within the team and address
  • Ensure reward and recognition activities are fair, equitable and aligned to business performance
  • Identify any business-level competency gaps and implement a strategy to resolve


The ideal candidate will have the following skills and experience:

  • People management and development
  • Rail experience along with foundations in civils background 
  • Commercial acumen
  • P&L Management including forecasting
  • Managing safety
  • Client management
  • Opportunity and risk management
  • First-class coaching, communication and planning
  • Inspiring interpersonal effectiveness
  • IT literate
  • Change management


At Story Contracting, we invest in our people. We provide award-winning training and development opportunities for all employees to help you get to where you want to be in your career.


In addition to a competitive salary and pension, we show we care about our people by offering a health cash plan and wellbeing support to keep you fit and well - inside and outside of work. 


Our agile working policy allows for a mixture of office and home working, and flexible working arrangements are available so that our people are engaged to give their best.


We care about our communities too and offer our employees two paid for volunteering days each year to spend as a team or individually.

Why Story Contracting?
Story Contracting is a privately-owned, award-winning infrastructure company who is financially secure and agile with a wide range of public, private and third sector clients who enjoy working with our talented and committed team. Our track record for delivery on time and to budget, safely and reliably, has meant repeat business from our clients, which is reflected in our motto of ‘Do It Right!’


Our values are at the heart of everything we do - the way we work and the behaviours we display. We believe that this is what makes Story Contracting and our people exceptional.

GROUNDED - Everyone is equal at Story. We are down to earth and treat each other with respect.
HARDWORKING - We all pull our weight and work hard for each other.
PROUD - We are proud of our safety, our projects, our people, our clients and the success we create together. 
FAMILY - We nurture, train, develop and keep our people safe, just like a family. We are inclusive and do the right thing for the business and its people.
TRUSTED - What we say is what we do. Our clients, our people and our communities trust us to do it right.
WINNERS - We are hungry for success and want to be the best performing contractor for our clients, our people and our communities.
Every Story Matters
We are proud to be a place where everyone can be part of the Story! 
As part of our pledge to eliminate discrimination and encourage diversity among our Story Team, our ‘Every Story’ policy ensures all employees are a part of a diverse environment and always feel included.
All applicants will receive careful consideration for employment regardless of who you are, where you come from or what you believe in.

Think you’d be a good fit?
Successful applicants will be contacted shortly after the closing date. 
Click below to apply and start your Story.


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